[bdNOG] Call Center Voice quality improve in public internet and call center security

Wed Nov 20 14:06:58 BDT 2013

Hello everyone,

Relating to this thread, I'd like to know if there is any equipment that can shape up QoS traffic without affecting Non-QoS traffic at carrier networks where bandwidth is in hundreds of Mbps to tens of Gbps.

Regards,

ANIRUDDHA BARUA 
Email: aniruddha.barua at colbd.com, cto at colbd.com

---------- Original Message -----------
From: Suvra Dev Kar <eng.suvra at gmail.com> 
To: Palash Kanti Barua <palash at bol-online.com> 
Cc: nog at bdnog.org 
Sent: Mon, 18 Nov 2013 18:11:31 +0600 
Subject: Re: [bdNOG] Call Center Voice quality improve in public internet and call center security

> Dear Mr. Palash,
> 
> Yes , you  are  right,  Provider  never  can  give  us  this  stats.  thats why maximum time  get  voice  break  issue.  SP can not ensure  QoS.
> you know any  good  vendor.
> 
> Best Regards
> Suvro.
> 
> On Mon, Nov 18, 2013 at 6:00 PM, Palash Kanti Barua <palash at bol-online.com> wrote:
> 
> 
> Dear Mr. Shuvro,
>  
> You can ask your SP to ensure the following requirements for good voice quality.
>  
> 1)     Packet Loss should be no more than 1% between source and destination  
> 2)     One-way Latency (mouth-to-ear) should be no more than 150 ms
> 3)     Average one-way Jitter should be targeted under 30 ms
>  
> If you use Ethernet connection and G.729 at 50 pps with 20 ms sampling rate, you need at least 37 kbps bandwidth for each call. Please correct me if I am wrong.
>  
>  
> Regards,
> Palash
> BOL
> 
> From: Suvra Dev Kar [mailto:eng.suvra at gmail.com] 
> Sent: Monday, November 18, 2013 3:51 PM
> To: Md Zahidul Haque
> Cc: Jahangir Hossain; Palash Kanti Barua; nog at bdnog.org
> 
> Subject: Re: [bdNOG] Call Center Voice quality improve in public internet and call center security
> 
>  
> 
> Dear  Team  Member,
> Thanks For your  Suggestion. I know voice  quality can not  improve  using  any firewall. firewall and  voice  quality is  both are different. i saw if  network  any  firewall have  which  is  create  problem for  voice termination.  but  firewall is  important to  secure the network. i want  to  know any  device which  can  support voice  termination. 
> and  for  voice  quality issue i  am not interest to  get  IPLC, without  IPLC how  i can  get  good  voice  quality from  public  internet in  Bangladesh. any one have any  Band width which  can  defer voice traffic  and  data  traffic  when it is  going  through any  pipe link. coz voice  traffic  will be  priority in  public  internet, how  i can   do  this, or  who can give  this  type  of  service.,
> 
> 
> and  thanks  to  roman bhai, that  for  voice termination workshop agenda,. It is  very  important for  Bangladesh.
> 
> FOr  routing we  are  using  Tier 1 provider. for  compression we  are  using  20 ms payload size for  g729 call.
> 
>   
> 
>  
> Best Regards
> Suvro
> Helloworld Communication Ltd.
> 
>  
> 
> On Mon, Nov 18, 2013 at 11:35 AM, Md Zahidul Haque <zahid at zhaque.net> wrote:
> 
> Palash vai is absolutely right. 
> There are lots of other factor like BW, Compression mechanism, routing mechanism etc. that can cause the poor quality of voice.
>  
> Zahidul Haque
> HRC IGW
>  
> From: nog-bounces at bdnog.org [mailto:nog-bounces at bdnog.org] On Behalf Of Jahangir Hossain
> Sent: Monday, November 18, 2013 11:13 AM
> To: Palash Kanti Barua
> Cc: nog at bdnog.org
> Subject: Re: [bdNOG] Call Center Voice quality improve in public internet and call center security
> 
>  
> 
> 1+ palash bhai.
> 
> 
> 
> Regards  //  Jahangir Hossain
> 
>                   Open Communication
>  
> 
> On Mon, Nov 18, 2013 at 11:08 AM, Palash Kanti Barua <palash at bol-online.com> wrote:
> Dear Mr. Suvro,
> 
> Your voice traffic is passing from source to destination and vice versa
> using different carriers' network. So, it would be really difficult to
> ensure End-to-End voice quality over the Internet. No one will guarantee for
> it. Still IPLC is the best solution for it though it is quite costly. There
> is one alternative solution is to get international MPLS connectivity if any
> SP can provide you the same in BD. As far as I know, there is no firewall
> device or software which can improve the voice quality over the internet.
> 
> Regards,
> Palash Kanti Barua
> BOL
> 
> -----Original Message-----
> From: nog-bounces at bdnog.org [mailto:nog-bounces at bdnog.org] On Behalf Of
> Suvra Dev Kar
> 
> Sent: Monday, November 18, 2013 12:41 AM
> To: nog at bdnog.org
> Subject: [bdNOG] Call Center Voice quality improve in public internet and
> call center security
> 
> Dear BD  nog Team member,
> 
> I  am suvro  from Hello world communications ltd.  we  are international
> call center, we  are  using  voice  termination  through  public internet,
> maximum time we  face  voice quality issue. Now  can  you tel me  any one
> how  i  can get  good  voice  quality  from public  internet. we  are  not
> using  IPLC  coz  its costly. and tel me for  call center and  voice
> termination  which  firewall  device or  software i can  use.
> 
> Best Regards
> Suvro Dev
> Hello world communications Ltd
> cell- +8801745724242.
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------- End of Original Message -------

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